Terms of service

What The Net Fix is

The Net Fix is software as a service that measures your internet connection, explains where lag comes from and helps you fix it. It includes browser tools, Net Fix DNS (encrypted DNS with filtering), Monitor with an optional helper you run on your own network, and apps. The Net Fix finds and fixes bottlenecks to lower lag; it can't make your internet plan faster than what your provider sells you, and results depend on your network, devices and provider.

Plans and billing

• The Free plan costs nothing. Paid plans are listed on the pricing page and renew each month or year until cancelled.
• Payments are handled by Lemon Squeezy as merchant of record. Prices may change for future periods; we'll tell you by email first.
• Refunds and cancelling are covered by our refund policy.

Signing in and your management links

Every free tool works without an account. You can sign in with Google or with an email and password (provided by Google Firebase) to keep your DNS profiles, household or office accounts and Monitor together on every device. Keep your sign-in details to yourself and tell us if you think someone else has used them.

Profiles and accounts can also be opened with private links. Keep them safe: anyone with a link can change that profile. You can make a new link at any time, which stops the old one working. To close your sign-in account and remove what it links to, email support@thenetfix.com.

Test & Optimize

Test & Optimize runs our checks, then suggests steps with the settings we worked out from your results. Most steps are instructions you choose to follow on your own router, devices or DNS host; we ask before any step that changes them, and you can skip any step. Only make changes on equipment and domains you own or are allowed to manage. The steps we carry out for you (such as game mode on your Net Fix DNS profile) only ever change your own Net Fix settings. Test & Optimize is free; Test & Optimize All adds checks and optimizations that run on our servers and comes with the paid plans on the pricing page.

Fair use

• Use The Net Fix only on networks and devices you own or are allowed to manage.
• Don't use it to attack, overload or probe other networks, to get around the law, or to resell it without our written permission.
• Filtering helps but can't catch everything; it isn't a replacement for security software or supervision.

We may suspend accounts that break these rules or put the service at risk.

Gear links and third-party sites

Some pages recommend network gear with links to Amazon. As an Amazon Associate, The Net Fix earns from qualifying purchases; it costs you nothing extra. Those purchases are between you and the retailer, whose own terms apply. We don't sell hardware.

Service and liability

We work to keep The Net Fix available and accurate, but it is provided as is, without guarantees that it will be uninterrupted or error-free. To the extent the law allows, our liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits rights you have under consumer law.

Changes and contact

We may update these terms and will note the date above; for changes that matter to paying customers we'll email you first. Questions: support@thenetfix.com.