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Privacy policy

Last updated 30 October 2026

Ismail Farooq runs The Net Fix. We built it to find lag, not to watch people: we never store your IP address or which sites anyone visits.

What we never store

  • Your IP address.
  • Your test results, unless you choose to share one for the public provider pages.
  • The sites you visit.

What each part of The Net Fix keeps

  • Lag Check, Boost and the lag tools run in your browser. Results stay there (your last few Lag Checks and Wi-Fi room results are kept in your browser's storage) unless you choose to share them.
  • Business security checks (email, website, look-alike domains, exposure scan) keep nothing: the domain you enter, your address and the results exist only while the check runs. The port checker and exposure scan only ever connect back to the address you're visiting from.
  • Shared results for the public provider pages are kept only if you opt in: speeds, lag, your provider's name and network number and a rough area, never your address.
  • Signing in is only for our team's admin console. Google Firebase checks who is signing in; we keep the Firebase user id, email address, display name, how they signed in and when. Firebase holds passwords; we never see them.
  • Retired services: Net Fix DNS, Net Fix Monitor and the paid plans have closed, and the profiles, measurements and subscription records they kept are being deleted.
  • Usage counts: when you use Test & Optimize we add one to a daily tally for each stage (test started, finished, a fix tried, a re-test that improved) and the kind of user you picked (home, gaming, family, business), and separately for the country your connection appears to be in (from Cloudflare, two letters such as US or GB). No cookie, IP address, city, result or anything that identifies you or your browser is attached.

Cookies

Always on: the cookies that sign you in (to your account, or to a profile or account you created), and your light or dark theme and cookie choice, kept in your browser.

Only if you accept: Google Analytics (through Firebase) cookies that count visits and which tools are used, so we can improve them. Google Analytics 4 doesn't log or store IP addresses; we don't send it your test results or anything you type. You can change your mind at any time with "Cookie settings" at the bottom of every page.

Only if you accept: Google AdSense ads on some pages. Google and its partners use cookies to show and measure ads, which can be based on your visits to this and other sites. You can turn off personalized ads in Google's ad settings. We don't send ad partners your test results or IP address.

Gear recommendations link to Amazon. As an Amazon Associate, The Net Fix earns from qualifying purchases. They are plain links: we load no retailer scripts and set no cookie for them. Amazon or GL.iNet may set their own cookies on their sites once you follow a link.

Who processes data for us

  • Cloudflare hosts The Net Fix and runs the speed test servers.
  • Google (Firebase Authentication) handles sign-in, and Google Analytics counts visits if you accept analytics cookies.
  • Google AdSense shows ads if you accept advertising cookies.

We don't sell or rent data to anyone.

Your choices

To get a copy of your data, or to have a sign-in account deleted, email support@thenetfix.com. If you live in the EU, UK or a similar jurisdiction, you also have the right to complain to your data protection authority.