Privacy policy

What we never store

• Your IP address, in any product.
• The domains or sites looked up through Net Fix DNS. There is no query log.
• Router passwords. The 24/7 helper keeps them on your own network.

What each part of The Net Fix keeps

• Lag Check, Boost and the lag tools run in your browser. Results stay there unless you save them to Monitor or choose to share them. Wi-Fi room results are kept only in your browser.
• Business security checks (email, website, look-alike domains, exposure scan) keep nothing: the domain you enter, your address and the results exist only while the check runs. The port checker and exposure scan only ever connect back to the address you're visiting from.
• Shared results for the public provider pages are kept only if you opt in: speeds, lag, your provider's name and network number and a rough area, never your address.
• Net Fix DNS keeps counts per profile, day and category (how many lookups, how many blocked), per device name you give, and which kind of big download service was seen per hour (for example "Steam"), for 30 days. Your rules, schedules and game mode settings are stored so they can be applied.
• Monitor keeps the speed and lag measurements your helper or browser sends, with your provider's name and network number from our hosting edge.
• Signing in (optional): if you sign in with Google or with an email and password, Google Firebase checks who you are. We keep your Firebase user id, email address, display name, how you signed in, when, and which DNS profiles and accounts you can open. Firebase holds your password; we never see it.
• Accounts and billing: the email from checkout (for receipts, alerts and the weekly report you turn on), the names you give profiles, devices and people, and your plan.

Cookies

Always on: the cookies that sign you in (to your account, or to a profile or account you created), and your light or dark theme and cookie choice, kept in your browser.

Only if you accept: Google Analytics (through Firebase) cookies that count visits and which tools are used, so we can improve them. Google Analytics 4 doesn't log or store IP addresses; we don't send it your test results or anything you type, and we don't use it for advertising. You can change your mind at any time with "Cookie settings" at the bottom of every page.

Gear recommendations link to Amazon. As an Amazon Associate, The Net Fix earns from qualifying purchases. They are plain links: we load no retailer scripts and set no cookie for them. Amazon, GL.iNet, or Lemon Squeezy for our own affiliate program may set their own cookies on their sites once you follow a link.

Who processes data for us

• Cloudflare hosts The Net Fix, runs the speed test servers and relays the packet-loss test.
• Google (Firebase Authentication) handles sign-in, and Google Analytics counts visits if you accept analytics cookies.
• Lemon Squeezy takes payments as merchant of record and has its own privacy policy.
• Resend sends alert, receipt and weekly report emails when you turn them on.

We don't sell or rent data to anyone.

Your choices

You can remove helpers, and profiles in an account, from their console at any time, which deletes their stored data. To get a copy of your data, or to have your sign-in account, a profile or an account deleted, email support@thenetfix.com. If you live in the EU, UK or a similar jurisdiction, you also have the right to complain to your data protection authority.