Contact and support

The Net Fix is run by Ismail Farooq. We answer every message, usually within two working days.

Support

Help with a tool or a plan, billing, refunds, cancelling and privacy requests.

Questions before you buy, business and team plans, partnerships and press.

For billing, include the email you used at checkout. Never send us a management link or password: we will never ask for one.

Step-by-step fixes for lag, Wi-Fi, DNS and routers.

What each plan includes and what it costs.

14-day money-back and how to cancel.

What we store, and what we never store.