Contact and support
The Net Fix is run by Ismail Farooq, based in Pakistan. We answer every message, usually within two working days.
Never send us a management link or password: we will never ask for one.
Before you write
Most questions we get are about lag, Wi-Fi or a result that looks wrong, and many have a quick answer already. Run the Lag Check again on the device that has the problem, once on Wi-Fi and once on a cable if you can: if the cable result is much better, the Wi-Fi guide is the place to start, and a poor lag under load grade points to the bufferbloat guide. If you still need help, write to us with what you tried and we'll pick it up from there.
Step-by-step fixes for lag, Wi-Fi, DNS and routers.
Everything is free. How the site is paid for.
The rules for using The Net Fix.
What we store, and what we never store.
Common questions
What should I include when I ask for help?
Say which tool or page you used, the device and browser, and whether you were on Wi-Fi or a cable. If you ran the Lag Check, include the result link: it carries the numbers in the link itself, so we can see what you saw.
How quickly will I get a reply?
We answer every message, usually within two working days. Many lag questions are answered faster by the fix guides and the FAQ, which cover bufferbloat, Wi-Fi, DNS, game lag and router settings step by step.
How do I ask for a copy of my data or have it deleted?
Email the support address on this page. Most of The Net Fix stores nothing about you: tests run in your browser and we never keep your IP address. The privacy policy explains what is kept, such as a sign-in account for our admin console.
Can you fix my internet connection for me?
We can't log in to your router or your provider's network, and we will never ask for a password. What we can do is help you read your results and point you to the right fix, so you can make the change yourself and test again.